Privacy Policy

This policy is provided as a clear operational policy. You may later add your legal entity name, official email, commercial registration and jurisdiction.

1. Scope

This policy applies to the Flow ERP website, platform and related services, including accounts, dashboard, invoicing, accounting, inventory, subscriptions, HR, reports and other digital services.

2. Data we collect

We may collect account information, company data, users and permissions, customer and supplier data, invoices, purchases, inventory, HR and payroll data when enabled, subscription data, usage logs, IP address, device and browser information for security and improvement.

3. How we use data

We use data to operate the platform, manage accounts and companies, process accounting and invoices, manage plans, provide support, improve performance, protect the platform and comply with legal or tax requirements when needed.

4. Your business data

Data entered in your company account remains private to your company. We do not sell this data or use it for third-party marketing.

5. Third-party sharing

We do not sell customer data. Limited information may be shared with trusted service providers required to operate hosting, email, messages, backup or payment processing, or when required by law.

6. Security

We apply reasonable safeguards including access control, encrypted passwords, secure sessions, activity logs and server protections. No electronic transmission or storage is fully guaranteed, so users must protect their credentials.

7. Retention

We keep data as long as needed to provide the service, support, legal compliance, accounting obligations and backups.

8. User rights

Users may request access, correction, update, export when available, or deletion subject to applicable law and accounting obligations.

9. Cookies and sessions

The platform may use cookies and sessions for login, language preferences, user experience, account protection and performance.

10. Payment data

If electronic payments are enabled, payment data is processed by payment providers. Full card data is not stored by Flow ERP unless handled through a licensed provider securely.

11. Account confidentiality

The account owner is responsible for managing company users, roles and passwords.

12. Updates

We may update this policy as the service evolves. The updated version will be posted on this page.

13. Contact

For privacy requests, contact us through the contact page or the support details shown in the platform.